Notify me on Messenger
4 min.

We asked this famous Italian wellness resort to tell us about the performance of one of its latest Email Marketing campaigns: objectives, strategy and results, in a new case study for tourism.

Where is the purchasing decision currently taking place in the tourism sector? Mainly online, as we know. It is here that users weigh up offers and opportunities, get updates on destinations, read reviews, accept recommendations and, lastly, decide to book.

In this context, email is the channel used to reach out to people with a timely and personalized approach. To shed light on the benefits of Email Marketing for tourism, we asked Terme di Saturnia – one of the most famous wellness reports worldwide and a member of The Leading Hotels of the World – to tell us about their experience, by analyzing the objectives, strategy and results of one of its latest campaigns of 2017. This gave rise to our latest case study, which you can read in full on our website. Whereas this post is to give you a preview and put forward some best practices.

Read the case study

The opportunity: Valentine’s Day

Terme di Saturnia had one objective for 2017: to take advantage of seasons, anniversaries and holidays to boost the rate of conversion into bookings. Specifically, Terme di Saturnia aimed to:

  • Boost loyalty among existing customers
  • Re-engage customers who had stayed just once before, by offering an incentive (rewarding technique)
  • Promote its brand identity and offer to prospective customers.

Three key activities were needed prior to creating the campaign:

  • Analyzing customer behavior during the latest holidays and special dates
  • Establishing a cluster of recipients (based on the targets outlined above)
  • Converting the cluster into a mailing list.

Terme di Saturnia relied on its business intelligence software, which can analyze and manage user information. With MailUp’s APIs, Terme di Saturnia has been able to integrate the software into the mailing platform, to synchronize information between the two systems and use segmentation and profiling tools to personalize emails.

See what’s new in MailUp’s integrations catalog: Vtiger CRM  and PieSync

Having analyzed its purchase history, Terme di Saturnia determined that Valentine’s day was the best opportunity to increase its bookings. After preparing the mailing list of 8,347 customers (obtained by synchronizing its business intelligence software), the company generated two valid offers placed within a single email. The campaign template was made up of the following:

  • A central header with appealing photos, dynamic and differentiated dates based on the users and source of origin.
  • Diversified text based on data of interest for Saturnia Terme users.
  • An emotional image that is appealing to women (70% of brand users are women).
  • Call to action directing to the website’s booking engine.

Impact on bookings

Statistical reports have made it possible for Terme di Saturnia to monitor the campaign’s performance in real time by analyzing the opening and click-through rates on the call to action. What’s more, tracking the actions made it possible to monitor the campaign’s conversion rates.

The mailing led to a surge in direct booking on the Booking Engine compared to the same period of 2016, resulting in increased turnover (see all percentages in the case study). Terme di Saturnia analytically calculated that MailUp’s direct conversion value was 12%.

Best Practices

1. Feed recipient lists

Creating a database of contacts comes before any Email Marketing activity: this must be carried out in a strategic and continuous way since they calculated that, after one year on average, 30% of the addresses collected are lost due to errors or discrepancies, while 25-50% of subscribers become inactive (no longer opening or clicking on messages). In addition to the conventional subscription box on the website, other tools are also needed: dynamic and behavioral pop-ups, subscription forms on the Facebook page, iPad forms for trade fairs, events and stores, through to Content Marketing products such as eBooks, webinars, presentations, infographics or statistical reports.

2. Integrate your systems

The keyword is digital ecosystem, i.e. the ability of all applications involved in digital marketing to integrate and interact: business intelligence systems, e-commerce, CRM, database, CMS, ERP. With our APIs and integrations catalog, you can connect any system with the MailUp platform to automatically synchronize information on customers and gain information and data to give your campaigns a high level of profiling.

3. Create profiled campaigns for individual contacts

Having determined the best times of the year to create specific and dedicated offers, then engage the segments of recipients who are most receptive to such occasions. Everyone can use tools to send personalized and relevant emails: both auto-profiling tools and segmentation tools (dynamic content and filters by data, geography, activity and device) allow you to send the right message to the right recipient.

4. Build your relationship with Marketing Automation

As mentioned earlier, celebrations and festivities are key drivers for conversions. But it is equally important to build relations with the customer over the course of all 12 months, communicating with them on a continuous basis: in addition to Content Marketing resources – to engage people with informational content that is free from commercial approaches – Marketing Automation plays a key role in enhancing every touch point to take advantage of the joint action of automation and personalization.

Liked this article? We have plenty more in store for you.

Subscribe to get news, tips and updates delivered to your inbox.

Read also

How to Write Effective Email Subject Lines

Email marketing successfully stands the test of time for over two decades. As a matter of fact, it seems like email marketing is stronger than ...

Read more

What Differs Good Emails from Mind-Blowing: 7 Factors

Subject, focus, follow-up and much more. Here are 7 operational tactics to create brilliant, effective and customer-oriented email campaigns. Every time something new comes along in ...

Read more

3 Email Marketing Tactics to Encourage Impulse Buying

Email marketing is one of the best channels to drive traffic to your website. Not only can you use it to share news about your ...

Read more

Tutorial: How to Create a Color Blocking Email

We are very fond of all things color in email. One style we totally love (and see a lot) is color blocking, where about half ...

Read more

5 Amazing Copywriting Techniques to Boost Email CTR

According to Templafy, the average person receives 121 emails a day. That’s 121 different messages, 121 different promotions, 121 different calls to action. It’s all too ...

Read more

How Much Are Your Campaigns Worth? All About The ROI of Email Marketing

What it is, how to calculate it, and which actions to use to optimize email channel metrics that respond to the most important of questions: ...

Read more